Airtel Network Down: From Monday evening, lakhs of Airtel customers across the country suddenly faced problems in mobile network and internet services. There were continuous complaints from big cities like Delhi-NCR, Jaipur, Kanpur, Ahmedabad, Surat, and Mumbai that, despite mobile signals being visible, neither calls are being made nor received. Down Detector reports have also confirmed that the network has been disrupted for the last few hours.
Why did the network suddenly stop working?
There was a flood of complaints on social media from Monday evening itself. Many customers wrote that the full network is visible on their phones, but calls are not connecting. Some said that internet data has completely stopped, due to which neither office work is being done nor online services are being used. Even Airtel’s Wi-Fi services were affected, due to which working people and students had to face a lot of problems.
Expression of anger on social media
Airtel started trending on the social media platform X (earlier Twitter). Thousands of users tagged the company and asked what is the reason was for such a huge outage and when will it would be fixed. A user from Jaipur wrote that his entire office work has stopped because the internet is completely down. At the same time, many people from Mumbai and Delhi shared screenshots that calls are being dropped despite the network bar appearing.
A user, Balakumar, wrote, “Why is my complaint not resolved?” and with this, he also shared the screenshot. This post went viral rapidly, and thousands of people retweeted it.
Airtel gave an official response
Amid the ever-increasing complaints, Airtel finally released a statement on its official social media channels. The company confirmed that the network outage was caused by a technical fault. Airtel apologized to the customers and said that their technical team is working on a solution to the problem, and services will be restored as soon as possible.
The company also clarified that the problem has appeared simultaneously in many parts of the country, but it has been completely tracked. Airtel assured that work is going on around the clock to return the services of customers to normal.
Big impact on customers
This outage had an impact not only on the personal level but also on the business and corporate world. Employees of many companies were working from home, but due to the network failure, services like email, video conferencing, and digital payment were affected. Students also faced difficulties in submitting online classes and assignments.
What does the technical world say?
Telecom experts believe that such a big outage often occurs due to a server being down or a network system upgrade. However, the company has not yet clarified the technical reason. It is also being said that such a big problem may have occurred due to some backend server error or technical failure.
Customer expectations
Millions of users are now expecting Airtel to solve the problem as soon as possible. Customers say that amid the ever-increasing technical problems, companies should strengthen the backup system, so that such inconvenience can be avoided in the future.
When will the service return?
Although Airtel has not given a time frame, the company claims that the technical team is working continuously and the network will be completely normal soon. Customers will have to wait for now and trust the company’s updates.